Returns Policy

1. Defects and Returns
   • The Customer shall inspect the Goods on Delivery and shall within seven (7) days of Delivery (time being of the essence) notify the Supplier of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Customer shall afford the Supplier an opportunity to inspect the Goods within a reasonable time following Delivery if the Customer believes the Goods are defective in any way. If the Customer fails to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which the Supplier has agreed in writing that the Customer is entitled to reject, the Supplier’s liability is limited to either (at the Supplier’s discretion) replacing the Goods or repairing the Goods.
   • Goods will not be accepted for return other than in accordance with 1 above, and provided that:
     • the Supplier has agreed in writing to accept the return of the Goods; and
     • procured goods are not returnable; and
     • any other goods (items) where the Supplier has advised at the time of order/sale that the item is not returnable; and
     • electrical parts are not returnable once the packaging has been opened and/or the part has been fitted to a machine; and
     • the Goods are returned at the Customer’s cost within fourteen (14) days of the Delivery date; and
     • the Supplier will not be liable for Goods which have not been stored or used in a proper manner; and
     • the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition.
   • The Supplier may (in its discretion) accept the return of Goods for credit but this may incur a handling fee of twenty percent (20%) of the value of the returned Goods plus any freight.
   • At the Supplier’s sole discretion and in accordance with clause 1, the Supplier may accept or decline the return of used parts for reason of the time that may be spent in removing the part from the tractor. Should a used part be accepted for return the Supplier shall be entitled to charge a handling fee and labour costs which shall be borne by the Customer.
   • If the Supplier agrees to supply Goods outside of New Zealand, please note that the process to return faulty or defective goods may be extended and may not be satisfactory to the Customer despite our best efforts due to freight limitations.  This clause regarding deliveries and returns from outside of New Zealand takes precedence over all other sub-clauses in 13. Defects and Returns. We encourage you to get in contact with Us for specifics in the Customer’s situation.
   • Items listed as ‘Ships in 3-10 days’, or a non – stock items.
   • We may not be able to take back for credit as we will be unable to return to the supplier.  If this is the case, you will be notified at time of ordering and supply that the item is non-returnable

Shipping Information

Daily Shipping:

We ship orders daily before 3 PM. 

Delivery Times

1. Standard Delivery: Orders are delivered within 1-3 business days, depending on your location.
2. Rural Areas: Deliveries to rural addresses may take longer.

Note: Overnight delivery is not guaranteed if there are delays with our courier.

International Shipping

Yes, we can ship Globally, Freight pricing is available on request.